Ticket¶
Note
If you’re missing variables or are not sure if something is not working as expected, feel free to ask over at the Community.
Below you can find all available ticket-based variables within Zammad.
These can be called via Triggers for example. If you’re unsure if Zammad does support variables at the point you’re at, you can try to type ::
to check.
The below list gives you an example what kind of data you can expect, it’s not intended to explain the data itself.
name |
variable |
example |
---|---|---|
Ticket > Updated by > Web |
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Ticket > Updated by > VIP |
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Ticket > Updated by > Phone |
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Ticket > Updated by > Note |
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Ticket > Updated by > Mobile |
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Ticket > Updated by > Login |
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Ticket > Updated by > Lastname |
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Ticket > Updated by > Firstname |
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Ticket > Updated by > Fax |
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Ticket > Updated by > Email |
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Ticket > Updated by > Department |
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Ticket > Updated by > Avatar |
|
avatar picture with width and height in pixel (e.g. 60,60) |
Ticket > Updated by > Address |
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Ticket > Updated at |
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Ticket > Title |
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Ticket > Accounted Time |
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Ticket > Tags |
|
Currently not available, see Issue 2769 |
Ticket > State > Name |
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Ticket > Priority > Name |
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Ticket > Pending till |
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Ticket > Owner > Web |
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Ticket > Owner > VIP |
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Ticket > Owner > Phone |
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Ticket > Owner > Note |
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Ticket > Owner > Mobile |
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Ticket > Owner > Login |
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Ticket > Owner > Lastname |
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Ticket > Owner > Firstname |
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Ticket > Owner > Fax |
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Ticket > Owner > Email |
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Ticket > Owner > Department |
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Ticket > Owner > Avatar |
|
avatar picture with width and height in pixel (e.g. 60,60) |
Ticket > Owner > Address |
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Ticket > Organization > Shared organization |
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Ticket > Organization > Note |
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Ticket > Organization > Name |
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Ticket > Organization > Domain based assignment |
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Ticket > Organization > Domain |
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Ticket > Organization > VIP |
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Ticket > Number |
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Ticket > ID |
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Ticket > Last contact (customer) |
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Ticket > Last contact |
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Ticket > Last contact (agent) |
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Ticket > Group > Note |
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Ticket > Group > Name |
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Ticket > Group > Follow-up possible |
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Ticket > Group > Assign Follow-Ups |
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Ticket > Group > Assignment Timeout |
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Ticket > First response |
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Ticket > Escalation at |
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Ticket > Customer > Web |
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Ticket > Customer > VIP |
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Ticket > Customer > Phone |
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Ticket > Customer > Note |
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Ticket > Customer > Mobile |
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Ticket > Customer > Login |
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Ticket > Customer > Lastname |
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Ticket > Customer > Firstname |
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Ticket > Customer > Fax |
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Ticket > Customer > Email |
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Ticket > Customer > Department |
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Ticket > Customer > Avatar |
|
avatar picture with width and height in pixel (e.g. 60,60) |
Ticket > Customer > Address |
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Ticket > Created by > Web |
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Ticket > Created by > VIP |
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Ticket > Created by > Phone |
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Ticket > Created by > Note |
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Ticket > Created by > Mobile |
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Ticket > Created by > Login |
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Ticket > Created by > Lastname |
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Ticket > Created by > Firstname |
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Ticket > Created by > Fax |
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Ticket > Created by > Email |
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Ticket > Created by > Department |
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Ticket > Created by > Avatar |
|
avatar picture with width and height in pixel (e.g. 60,60) |
Ticket > Created by > Address |
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Ticket > Created at |
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2019-10-07 16:25:00 UTC |
Ticket > Closing time |
|
2019-10-07 17:25:00 UTC |
Ticket > Article# |
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